Bh88 Privacy Policy — Your data is safe with us

1 Introduction

Bh88 ( bh88.io) bh88 is a trusted online gaming platform in Bangladesh. We know you're sharing your personal information with us in good faith — and we take that trust seriously. This Privacy Policy ("Policy") explains how bh88 collects, uses, stores, and protects your information.

By registering an account on our website bh88.io, you automatically consent to this Privacy Policy. We therefore ask that you read this Policy carefully before signing up.

Bh88's Privacy Policy is built in accordance with the GDPR (General Data Protection Regulation) and international data protection principles. We are committed to ensuring your information is never misused.

2 What Information We Collect

Bh88 may collect several types of information from you. The type of data depends on how you use our platform.

We only collect information that is necessary to provide you with our services, secure your account, and meet legal obligations. Collecting unnecessary data is not our practice.

3 How We Use Your Information

Bh88 is fully transparent about why your information is collected. Your personal data is used for the following purposes:

• Account Management: To support registration, login, identity verification, and account security.
• Payment Processing: To process deposits and withdrawals and maintain a record of transaction history.
• Customer Support: To resolve your complaints, questions, or issues.
• Fraud Prevention: To detect suspicious activity and keep your account secure.
• Legal Obligations: To comply with AML (Anti-Money Laundering) and KYC legal requirements.
• Enhanced Experience: To analyze your preferences and usage patterns in order to improve the platform.
• Promotional Communications: To keep you informed about new offers, bonuses, and promotions, with your consent.

4 When Information Is Shared with Third Parties

Bh88 never sells your personal data. However, certain information may be shared in the following limited circumstances:

• Payment Provider: Mobile Banking, Nagad, Rocket, or bank — only the minimum information required to complete a transaction is shared. These providers operate under their own privacy policies.
• Game Software Provider: Gaming data necessary to verify game outcomes and confirm RNG audits may be shared.
• Cybersecurity Services: Limited technical data may be shared with specialist security firms for the purpose of fraud detection and prevention.
• Legal Authorities: We are required to provide relevant information in cases involving court orders, government investigations, or other legal obligations.

5 Data Protection Methods

Bh88 uses industry-leading technology and practices to keep your data safe. Our security measures include:

• 256-bit SSL/TLS Encryption: All data transfers on the website and app are encrypted.
• Database Encryption: Sensitive data stored on our servers is kept in encrypted form.
• Two-Factor Authentication (2FA): An additional layer of security for account login.
• Regular Security Audits: Regular system audits conducted by independent third-party experts.
• Restricted Access Controls: Only authorized personnel can access personal information.
• Firewall & DDoS Protection: Servers are protected against cyberattacks.

Please keep in mind — no system on the internet can guarantee 100% security. That is why we strongly encourage you to use a strong password and never share your login credentials with anyone.

6 Cookie Policy

Bh88 uses cookies for various purposes. Cookies are small text files stored on your device that help the website remember your preferences and session.

• Essential Cookies: Required to maintain your login session and ensure security. These cannot be disabled.
• Functional Cookies: Remembers your language preference, display settings, and other preferences.
• Analytics Cookies: Helps analyze platform usage patterns to improve our services.
• Security Cookies: Used to detect suspicious activity and fraud.

7 How Long Your Data Is Retained

Bh88 does not retain your information longer than necessary. Retention periods vary based on the type and purpose of the data:

• Account Information: For the duration the account is active and for a minimum of 5 years after closure (due to legal obligations).
• Transaction Records: Minimum 5 years — in compliance with AML and financial regulatory requirements.
• KYC Documents: Up to 5 years after account closure.
• Customer Support Contact: Up to 2 years after last contact.
• Cookie Data: Session cookies are deleted when the browser is closed; persistent cookies last up to 12 months.

Once the retention period has expired, your data is securely deleted or anonymized so that you can no longer be identified.

8 Your Personal Rights

As a bh88 user, you have the following rights over your personal information:

To exercise any of the rights above, please contact our support team. We will resolve your request within a maximum of 30 business days.

9 Privacy of Minors

Bh88 strictly prohibits registration by anyone under the age of 18. We do not knowingly collect personal information from minors.

• Age verification is carried out at the point of registration.
• Government-issued ID may be requested in suspicious cases.
• If data from a minor is collected inadvertently, it will be deleted as soon as we become aware.

10 Privacy Policy Updates

Bh88 may update this Privacy Policy from time to time. When changes are made:

• The "Last Updated" date at the top of the page will reflect any changes.
• For significant changes, a notification will be sent via email or through the platform.
• Continued use of the platform after any changes constitutes acceptance of the updated policy.

We recommend visiting this page regularly to stay informed about any changes.

11 Contact Us

For any questions, concerns, or complaints regarding our Privacy Policy, please reach out to our dedicated support team. We are always here to help.

Email

[email protected]

Response Time

Within 24 hours

All privacy-related requests — such as viewing, correcting, deleting, or objecting to your data — can be submitted by email. Please include your registered user ID and a description of your request.